Our Rebrand Frequently Asked Questions

Always. We’re incredibly proud of our MPD roots, and law enforcement will always be part of our family. We’re

just growing to serve more Tennesseans too – but we’ll never forget where we came from.

Not at all. This is just a name change. We’re still the same credit union you know and trust – member-owned and focused on you.

No. Hours and services remain the same.

Your money is just as safe as it’s always been. We’re still federally insured by the NCUA, and nothing about your account security is changing.

No. This name change does not affect any fees or account terms.

No. All existing loan terms, rates, and agreements remain exactly the same.

No. Credit reporting will continue seamlessly under our new name. Members will not see any negative impact on their credit reports.

This is totally legit – we’re really changing our name! But you’re smart to be cautious. Just so you know, we’ll never ask for your password or PIN by email or text. If something feels off, just give us a call.

Beginning January 12, 2027, members will see the new branding on our website, in branches, and on materials.

Updated materials will be provided as items naturally come up for renewal or when members request them. There’s no rush – current materials will continue to work.

The official launch is January 12, 2027. Members may continue to see some materials with our old name for a few months after that as we complete the full transition across all touchpoints.

We want to give members plenty of advance notice so they’re not surprised. We also need time to work with our vendors and partners to update everything – signage, cards, statements, forms, etc. By announcing now, we ensure a smooth transition.

Eventually, yes – you’ll see our new logo and colors. But the functionality stays the same. We’ll make sure any visual updates are smooth and easy to navigate.

Statements will transition to the new name and logo after the January 12 launch. Members may see an insert in their statements explaining the change.

Tax documents will reflect the appropriate name for the reporting period. We’ll ensure members receive accurate documents for tax purposes.